Ai Use Case
Records: 2
| ID | Use Case Code | Title | Summary | Intended Users | Affected People Or Groups | Decision Context | Expected Benefit | Alternatives Considered | Necessity Rationale | Proportionality Rationale | |
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1 | UC-CEA-01 | Answer public service enquiries | Assist the public with plain-language answers, esc... | General public | Members of the public seeking services | - | Faster, 24x7 answers and reduced call-centre load. | - | High enquiry volume exceeds call-centre capacity. | Assistive only; humans handle complex/high-impact ... |
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2 | UC-DRP-01 | Prioritise debt-recovery cases | Rank overdue accounts to focus recovery effort. | Recovery officers | Debtors, including potentially vulnerable people | Informs which cases officers action first. | More effective recovery and earlier hardship ident... | - | Manual triage cannot cover the caseload. | Officer reviews before any enforcement; hardship f... |